Community Guidelines
Guidelines for keeping our community appropriate, helpful, and relevant
Where the guidelines apply
Product reviews
Social media accounts
Contact form
Customer service channels
What actions the guidelines apply to
Sharing text, photos, videos, or links
Interactions with other community members and FCTRY employees
What's not allowed
Repetitive text, spam, or pictures created with symbols. We don't allow contributions with distracting content and spam. This restriction includes:
- Repetitive text
- Nonsense and gibberish
- Content that’s just punctuation and symbols
- ASCII art (pictures created using symbols and letters)
Private information. Don't post content that invades privacy or shares your own personal information, including:
- Email address
- Phone number
- Mailing address
- License plate
- Date source name (DSN)
- Order number
Profanity or harassment. It's OK to question beliefs and expertise, but be respectful. We don't allow:
- Profanity, obscenities, or name-calling
- Harassment or threats
- Attacks on people you disagree with
- Libel, defamation, or inflammatory content
- Drowning out opinions. Don't post from multiple accounts or coordinate with others.
Sexual content. We don’t allow profanity or obscene language. We also don’t allow content with nudity or sexually explicit images or descriptions.
External links. We allow links to other products on fctry.com, but not to external sites. Don’t post links to phishing or malware sites.
Ads, conflict of interest, promotional content. We don’t allow content if its main purpose is to promote a company, website, individual, or special offer. We also don’t allow people to create, edit, or post content about their own products or services. The same goes for products and services offered by:
- Relatives
- Employers
- Business associates
- Competitors
Plagiarism, infringement, impersonation. Only post your own content or content that you have permission to use on FCTRY. This restriction includes text, images, and videos. You're not allowed to:
- Post content that infringes on intellectual property (including copyrights, trademarks, patents, trade secrets) or other proprietary rights
- Interact with community members in ways that infringe on intellectual property or proprietary rights
- Impersonate someone or an organization
Illegal activities. Don't post content that encourages illegal activity like:
- Violence
- Illegal drug use
- Underage drinking
- Child or animal abuse
- Fraud
Consequences for violations
Violations of our guidelines make the community less trustworthy, safe, and useful. If someone violates the guidelines, we may:
- Remove their content
- Limit or ban their ability to use community features
- Limit or ban their ability to shop from us
How to report violations
If you believe you’ve noticed a violation of our Community Guidelines, please send us an email with a screenshot of the violation to hello@fctry.com